Privacy Notice
Introduction
Femaura Social Enterprise Ltd and Femaura Charity (collectively referred to as “Femaura”, “we”, “our”, or “us”) are committed to protecting and respecting your privacy. This Privacy Notice explains how we collect, use, disclose, and protect your personal information when you interact with us, whether through our website, direct communications, or through our various platforms such as WhatsApp.
1. Information We Collect
We may collect and process the following data about you:
- Personal Identification Information: Name, address, email address, phone number.
- Communication Data: Records of your communications with us, including emails, text messages, WhatsApp messages, and other forms of communication.
- Volunteer and Trustee Information: Details related to your role, participation, and contributions.
- Customer Information: Information related to your recruitment for different services, attendance in courses, or use of counselling sessions. Some of our customers may also be our volunteers, staff or trustees.
- Usage Data: Information about how you use our website and services.
- Video Recordings: Recordings of Zoom sessions.
2. How We Use Your Information
We use the information we collect in the following ways:
- To Provide and Improve Services: To manage and maintain our relationship with you, including handling your requests, inquiries, and to improve our services.
- Communication: To communicate with you regarding your participation, contributions, and updates related to Femaura.
- Recruitment for Services: To recruit you for different services, ensuring that all relevant data is linked and stored by Femaura.
- Compliance and Legal Obligations: To comply with legal obligations and to protect and enforce our legal rights.
- Zoom Video Recordings: To record and store Zoom sessions for internal review and reference. Please note that while we record Zoom sessions, sharing these recordings may not be possible if other participants have not given their permission to share.
3. Data Sharing and Disclosure
We may share your information with:
- Service Providers: Third-party service providers who assist us in our operations, such as IT and communication services.
- Legal Authorities: When required by law or to protect our legal rights.
- Volunteers, Trustees, and Staff: To facilitate communication and coordination within Femaura.
4. Data Storage and Security
We store your personal data securely and take appropriate measures to protect it from unauthorized access, loss, or misuse. Communication data stored on platforms like WhatsApp, Messenger et al will be subject to the security protocols of those platforms. Zoom video recordings will be stored securely and accessed only by authorised personnel.
5. Your Rights
You have the right to:
- Access Your Data: Request a copy of the personal data we hold about you.
- Rectify Your Data: Request corrections to any inaccurate or incomplete data.
- Delete Your Data: Request deletion of your data, subject to certain conditions.
- Restrict Processing: Request restrictions on how we process your data.
- Data Portability: Request transfer of your data to another entity.
- Object to Processing: Object to how we use your data in certain circumstances.
6. Changes to This Privacy Notice
We may update this Privacy Notice from time to time. Any changes will be posted on our website and, where appropriate, notified to you by email.
7. Contact Us
If you have any questions or concerns about this Privacy Notice or our data practices, please contact us at:
Femaura Social Enterprise Ltd and Femaura Charity
458 Hornsey Road
London N19 4EE
contact@femaura.com